Refund & Returns Policy
Effective September 9, 2026
What can be returned, what cannot, and how refunds work. This policy follows the alcohol-sale laws of the states we ship to.
Alcohol is final sale once shipped
Most states’ liquor laws do not allow alcohol to be returned once it has left a licensed retailer, so alcoholic products cannot be returned for a refund after your order ships. Please review your cart carefully before completing an order.
Damaged, defective, or wrong items
If an alcoholic order arrives damaged in transit, is defective, or is not what you ordered, email concierge@agedandamber.com within 7 days of delivery with your order number and photos. We will replace the item or refund it in full — no return shipment required.
Non-alcoholic products and bar essentials
Non-alcoholic spirits, wine, Champagne, beer, cider, and ready-to-drink cocktails, plus bar essentials such as glassware, bitters, and mixers, can be returned unopened and in original condition within 30 days of delivery for a full refund of the product price.
Email concierge@agedandamber.com to start a return. Return shipping for a change-of-mind return is the customer’s responsibility; for a damaged or incorrect item we cover it.
Cancelling an order
You can cancel an order for a full refund any time before it ships — email concierge@agedandamber.com with your order number as soon as possible. Once an order has been dispatched it cannot be cancelled, and the alcohol final-sale rule above applies.
How refunds are issued
Approved refunds are returned to the original payment method where possible. For payments made by cryptocurrency or bank wire, refunds are sent to an account or wallet you confirm with us. Refunds are processed within 5–10 business days of approval; the time for funds to appear depends on your payment provider.